True Balance Productions


Terms and Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

By using this website, you signify your consent to these terms of use. If you do not agree to these terms of use, please do not use this website.

Shipping Policy

We currently only ship to destinations within Australia. When we receive your order and payment, your products will be shipped to you by Registered Mail via Australia Post within 5 business days. We can deliver your items to your clinic, home, or P.O. Box addresses as well as to rural and regional areas.

Shipment within Australia is free of charge. Please check the order information that you provide very carefully. The customer will be charged for any additional shipping charges that are incurred if they have provided incorrect address information on the order form. We may occasionally be out of stock of the product you ordered. If this happens we'll contact you without delay. Please ensure that you include your email address and daytime phone number. If we're unable to fulfil the order, we'll happily offer a refund.



Exchange Policy
All products carry a 30 day exchange policy. Any product that is found to be defective can be returned for an exchange with a new identical product. We will replace your product with an identical product if it is found to be damaged or defective on arrival within 30 days from the date of dispatch. For assistance with exchange, please contact us by email info@truebalance.com.au.
DVDs can not be returned for refund.


Terms of Use of this Website

This website is owned and operated by Educom Pty Ltd.  True Balance Productions is a trading name owned by Educom Pty Ltd. This site contains copyrighted materials, trademarks and other proprietary information, including, but not limited to, text, photos and graphics, the worldwide rights to which are owned by Educom Pty Ltd or its licensors. You may not use, copy, publish, upload, post (to a bulletin board or otherwise), transmit, distribute, or modify any contents of this site in any way, except that you may download one copy of such contents on any single computer for your personal, non-commercial use only, provided you do not alter or remove any copyright, trademark, author attribution or other proprietary notices and legends.

This site is controlled and operated by Educom Pty Ltd from its offices in the State of Victoria, Australia. Although this site can be accessed from other locations, by accessing this site you agree that these terms of use shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without giving effect to its conflicts of law principles. You expressly agree that your rights and obligations and those of Educom Pty Ltd will be governed by and interpreted in accordance with the laws of the State of Victoria, Australia.

All materials in this website are provided “as is” and without warranties of any kind, hence Educom Pty Ltd excludes all liability to the extent permitted by law and/or accepts no liability of any kind whatsoever to any person as a result of using this website. To the fullest extent permissible under applicable law, Educom Pty Ltd disclaims all warranties, express and implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the generality of the foregoing, Educom Pty Ltd does not warrant that: (a) the contents of this site will be accurate, reliable, error-free or non-infringing, or that any errors in such contents will be corrected; (b) that this site or the server that makes it available are free of viruses or other harmful components; or (c) that your use of this site will be uninterrupted.

Under no circumstances and under no legal theory (including, but not limited to, negligence) shall Educom Pty Ltd be liable to you or any other person for any damages, whether direct, indirect, special, incidental, consequential, punitive or otherwise that result from, arise out of, or are in connection with the use of or access to, or the inability to use or access, this site or its contents, even if Educom Pty Ltd have been advised of the possibility of such damages.

If any of these terms of use is unlawful, void, or for any reason unenforceable, then that term shall be deemed severable from the other terms and shall not affect the validity and enforceability of any remaining terms.

The owner of this site is not necessarily affiliated with sites that may be linked to this site and is not responsible for their content. The linked sites are for your convenience only and you access them at your own risk. Links to other websites or references to products, services or publications other than those of Educom Pty Ltd and its subsidiaries and affiliates at this website, do not imply the endorsement or approval of such websites, products, services or publications by Educom Pty Ltd or its subsidiaries and affiliates.

These terms of use constitute the entire agreement between Educom Pty Ltd and you relating to the subject matter herein. Educom Pty Ltd shall have the right to change or modify these terms of use at any time.



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